|
||||
|
Hello, I am Serge Thibodeau and I am a search engine optimization expert. My company is Rank for $ales and this is my personal search engine blog. This is where I give my personal comments, some general observations I make about the search industry as a whole, interesting SEO articles and topics that will interest anybody that owns a website and wants it to rank higher in the major search engines. This blog is updated daily and is said to be addictive. Welcome to Serge Thibodeau, Live. |
||||
|
Read the latest search engine news 
Search the Web
Bookmark this blog 
|
My 2 featured articles for the week ending Aug. 29, 2008: 
Learn all there is to know about linkbaiting
Manage your per-per-click program like a proArchived blogs for the week of September 29, 2008 1436 - Oct. 3, 2008 - 10.45 AM EST Don't ignore irate customers... eCommerce site managers and eTailers have known for a long time that consumers spread the word quickly when they have had a bad experience with a business, be it online or not. The same is true if they bought a product or service that they aren't happy with. Today, there are many user review sites and ratings websites where consumers can vent out their frustrations. With all the bad financial news that has rocked Wall Street and Main Street in the past two weeks, now more than ever, people today have the technology to spread the word faster than ever, and eCommerce storefront managers, both large and small need to carefully pay attention if they wish to not just continue to sell, but to simply stay in business. According to an August 2008 survey conducted by Harris Interactive, online shoppers in the U.S. who have had problems completing transactions also use direct word-of-mouth to share their experiences with others, both online and offline. Over 72.1 percent of survey respondents said they told someone in person about their problem, and 51.6 percent of respondents said they told someone over the phone or by e-mail. This is the most powerful type of recommendation against something consumers can make, and retail business managers need to take note and act upon it rapidly. About 71.3 percent of respondents said that service agents didn't understand their particular issue, or were rather indifferent to hear their problem. Of the respondents that participated in the study, 68.9 percent spoke with agents who were not even knowledgeable about their websites, and almost 49.7 percent of respondents said their issues were not resolved in any way. Read more here... Posted on Businessblog™  Sponsored by Marketing Trends.org Copyright © Serge Thibodeau. All rights reserved. All views and opinions expressed on this blog are those of Serge Thibodeau only and are not representative of any company listed. All slogans, trademarks, text or logo representation used or referred to on this blog are the property of their respective owners. | |||
